L2 (Level 2) Technical Support
At Fluodera, we specialize in L2 (Level 2) technical support training, an essential aspect of IT service delivery and operations that ensures effective problem-solving and advanced troubleshooting for complex issues.


What is L2 Technical Support?
Level 2 technical support represents a critical tier in the IT support structure. It involves specialized technical expertise beyond basic helpdesk functions. L2 technicians possess in-depth knowledge and skills to handle more complex technical issues that often require deeper analysis and investigation. They are equipped to troubleshoot escalated problems that frontline support (L1) cannot resolve.

Why Choose Technical Support?
Technical Support professionals (L2) play a vital role in ensuring seamless IT operations within organizations. By mastering L2 technical support skills, individuals enhanced their career prospects and become valuable assets in the IT industry.


Who Should Attend?
* Aspiring IT professionals seeking to specialize in technical support
* Current L1 support technicians and Service Desk technicians looking to advance their careers.
* IT Managers and Supervisors aiming to enhance their team’s capabilities.

Our Training Program
Our training program is designed to equip individuals with the skills necessary to excel in L2 technical support roles.

Participants will gain proficiency in:
* Advanced troubleshooting techniques
* Server administration and maintenance
* Incident management and escalation procedures
* Problem Management and Root Cause Analysis
* Change management and deployments
* Customer communication and service excellence
* Service Monitoring and reporting: understanding different monitoring tools – Grafana, Appdynamics, metabase, kibana, Nagios etc
* Daily job monitoring (application jobs, database jobs, archival / reporting database jobs)
* Working on bugs
* Business Intelligence and Analytics fundamentals
* Preparing SOPs, preventive and corrective actions to reduce recurring issues
* Recreation of issues to aid in troubleshooting and root cause analysis
* Basic DevOps applications
* Linux essentials
* Windows essentials
* PowerShell Programming
* Python Programming
* SQL Programming

The time is now. Embark on your journey to becoming an L2 technical support expert. Enroll in our comprehensive training program and unlock new opportunities in the dynamic field of IT.

Training Cost: NGN 300,000.00. However, there is 20% discount for the first 5 people to register.
Program Duration: 12 weeks